Can Pure Call Centers Shift to Play in the BPO Game?
By Patrick HallerIf call center operators want to offer BPO services either in addition to, or instead of, what they are currently doing, they need to understand what they may come up against. At the...
View ArticleIntroducing BPO Outcomes: Delivering an Edge to the Deal-Making Dialogue
Our latest online brand – BPO Outcomes – is up and running and starting to expose some of the more spicier topics underneath the covers of the BPO sector. Chief Editor Dan Berthiaume is setting out,...
View ArticleForget Arbitrage: Just Take Labor Out of the Cost Equation
By Dan Berthiaume Labor arbitrage, or the moving of jobs from more expensive to less expensive locations, has long been seen as one of the chief potential benefits of BPO. And while reducing the cost...
View ArticleUpstarts Threaten Big Players in Potential LatAm BPO Boom
By Dan BerthiaumeLatin American nations make up about one-quarter of the 2012 list of Top 100 outsourcing locations compiled by global outsourcing research/advisory firm Tholons, and that is no...
View ArticleLatin American BPO Suddenly Facing Growing Pains
By Dan Berthiaume Most BPO services offered by providers based in Latin America have been delivered by global companies who established a regional delivery center. However, the Nearshore’s burgeoning...
View ArticleMexico Increasingly Competitive
Source: Smart Planet U.S. companies looking to outsource IT services and business processes are increasingly eyeing Latin America, and Mexico in particular. It’s “near shore” versus offshore in action....
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Be Rigorous from the Start or Your Outsourcing Engagement will Fall Short
By: Michael Santamaria There’s little doubt that Business Process Outsourcing is here to stay; the lure of “easy” cost savings is just too powerful for companies to resist. But the truth of the matter...
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Genpact Learns to Adapt to Brazil by Leaning on Local Expertise
By Filipe Pacheco Genpact is definitely a global leader when it comes to business process and technology management. But, in Brazil, the company`s strategy is to learn with the Brazilians how to be...
View ArticleWhy Due Diligence Never Ends
By Michael Blankman Last year I wrote several articles for Nearshore Americas on how to better manage outsourced relationships. These pieces covered all facets of becoming a successful outsourcer and...
View ArticleCognizant’s US Hiring Spree Indicative of Need for Domestic Capabilities
Major BPO and IT services provider Cognizant Technology Solutions caused a stir last week with the announcement that it plans to hire 10,000 American workers over the next three years, expanding its...
View ArticleCan Pure Call Centers Shift to Play in the BPO Game?
By Patrick HallerIf call center operators want to offer BPO services either in addition to, or … The post Can Pure Call Centers Shift to Play in the BPO Game? appeared first on Nearshore Americas.
View ArticleIntroducing BPO Outcomes: Delivering an Edge to the Deal-Making Dialogue
Our latest online brand – BPO Outcomes – is up and running and starting to … The post Introducing BPO Outcomes: Delivering an Edge to the Deal-Making Dialogue appeared first on Nearshore Americas.
View ArticleForget Arbitrage: Just Take Labor Out of the Cost Equation
Labor arbitrage, or the moving of jobs from more expensive to less expensive locations, has … The post Forget Arbitrage: Just Take Labor Out of the Cost Equation appeared first on Nearshore Americas.
View ArticleUpstarts Threaten Big Players in Potential LatAm BPO Boom
By Dan BerthiaumeLatin American nations make up about one-quarter of the 2012 list of Top … The post Upstarts Threaten Big Players in Potential LatAm BPO Boom appeared first on Nearshore Americas.
View ArticleLatin American BPO Suddenly Facing Growing Pains
Most BPO services offered by providers based in Latin America have been delivered by global … The post Latin American BPO Suddenly Facing Growing Pains appeared first on Nearshore Americas.
View ArticleMexico Increasingly Competitive
Source: Smart Planet U.S. companies looking to outsource IT services and business processes are increasingly … The post Mexico Increasingly Competitive appeared first on Nearshore Americas.
View ArticleBe Rigorous from the Start or Your Outsourcing Engagement will Fall Short
There’s little doubt that Business Process Outsourcing is here to stay; the lure of “easy” … The post Be Rigorous from the Start or Your Outsourcing Engagement will Fall Short appeared first on...
View ArticleGenpact Learns to Adapt to Brazil by Leaning on Local Expertise
By Filipe Pacheco Genpact is definitely a global leader when it comes to business process … The post Genpact Learns to Adapt to Brazil by Leaning on Local Expertise appeared first on Nearshore Americas.
View ArticleCan Pure Call Centers Shift to Play in the BPO Game?
By Patrick HallerIf call center operators want to offer BPO services either in addition to, or … The post Can Pure Call Centers Shift to Play in the BPO Game? appeared first on Nearshore Americas.
View ArticleIntroducing BPO Outcomes: Delivering an Edge to the Deal-Making Dialogue
Our latest online brand – BPO Outcomes – is up and running and starting to … The post Introducing BPO Outcomes: Delivering an Edge to the Deal-Making Dialogue appeared first on Nearshore Americas.
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